Frequently Asked Questions

Everything you need to know about your next luxury timepiece.

Are all watches sold by Time+Tide UK authentic?

Yes, every timepiece in our collection is 100% authentic and sourced directly from authorized manufacturers. Each watch comes with its original box, papers, and a valid manufacturer's warranty.

What are your shipping options within the UK?

We offer complimentary insured next-day delivery on all orders over £500. For orders under this amount, standard shipping takes 2-3 business days via Royal Mail Special Delivery.

Can I return a watch if it's not right for me?

We offer a 14-day return policy for a full refund or exchange. The watch must be in its original, unworn condition with all protective plastics, tags, and packaging intact.

Do you offer financing or 'Buy Now, Pay Later' options?

Yes, we partner with Klarna and PayPal Credit to provide flexible interest-free financing options for up to 12 months on eligible purchases.

How do I ensure my watch strap is the correct size?

Most of our metal bracelets can be resized prior to shipping if you provide your wrist measurement in the order notes. Leather and rubber straps are generally one-size-fits-most.

What happens if my watch needs a repair under warranty?

Should your timepiece develop a mechanical fault, you can contact our support team to facilitate a repair through the official brand service center using your included warranty card.